Politique de confidentialité

At SPERIO, your privacy is important to us. This Privacy Policy explains how we collect, use, protect, and share your information when you visit our website, make a purchase, or interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

When you use our website, we may collect the following information:

Information You Provide

  • Name
  • Email address
  • Shipping address
  • Billing address
  • Phone number (if provided)
  • Payment information (processed securely by our payment providers)
  • Customer support communications

Information Collected Automatically

When you browse our website, certain information may be collected automatically, including:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Website pages visited
  • Time spent on pages
  • Referral source
  • Cookies and similar technologies

This information helps us improve your shopping experience and website performance.

How We Use Your Information

We use your information to:

  • Process and fulfill orders
  • Deliver your purchases
  • Provide customer support
  • Verify transactions
  • Prevent fraud and unauthorized activity
  • Improve our products and website
  • Personalize your shopping experience
  • Send order updates
  • Send marketing emails (only if you choose to receive them)
  • Comply with legal obligations

Marketing Communications

If you subscribe to our newsletter, we may occasionally send updates about:

  • New Chapters
  • Product launches
  • Limited releases
  • Exclusive access
  • Brand news

You may unsubscribe at any time by clicking the Unsubscribe link included in our emails.

Payment Security

SPERIO does not store your complete payment card information.

Payments are processed securely through trusted third-party payment providers using industry-standard encryption and security practices.

Cookies

Our website uses cookies to:

  • Remember your preferences
  • Improve website performance
  • Keep items in your shopping cart
  • Measure website traffic
  • Analyze visitor behavior
  • Deliver a better shopping experience

You can manage or disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.

Sharing Your Information

We do not sell your personal information.

We may share information only when necessary with trusted service providers that help us operate our business, including:

  • Payment processors
  • Shipping carriers
  • Website hosting providers
  • Analytics providers
  • Customer support platforms
  • Marketing service providers

These partners only receive the information necessary to perform their services and are expected to protect your information.

International Customers

SPERIO serves customers worldwide.

By using our website or placing an order, you understand that your information may be processed in countries where our service providers operate, subject to appropriate safeguards where required.

Data Retention

We retain personal information only for as long as necessary to:

  • Complete your orders
  • Provide customer support
  • Meet legal and accounting obligations
  • Resolve disputes
  • Prevent fraud
  • Enforce our agreements

When information is no longer required, it is securely deleted or anonymized where appropriate.

Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information, including the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information (where legally permitted)
  • Object to or restrict certain processing
  • Withdraw consent for marketing communications
  • Request a copy of your personal data where applicable

To exercise these rights, please contact us using the details below.

Children's Privacy

SPERIO is not intended for children under the age of 13, and we do not knowingly collect personal information from children.

If we become aware that we have collected information from a child without appropriate consent, we will take reasonable steps to delete it.

Third-Party Links

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing personal information.

Data Security

We use commercially reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure.

While no online system can guarantee absolute security, we continually work to safeguard your information using industry-standard security practices.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, legal requirements, or services.

Any updates will be posted on this page with a revised Last Updated date.

Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

SPERIO

Email: support@speriohouse.com

We aim to respond to privacy-related requests within 1–2 business days.